Pre Opening for Hotel / Resort
Pre-opening or Pre Opening process should pay attention to every detail possible that leads to the success and failure of the opening of the hotel. For that, we need a smooth planning to ensure the success of hotel operations in the future. Checklist opener should be prepared in such a way as to monitor all interdependent activities including monitoring the progress of the initial opening.
The General Manager and each department head have a complete checklist and all should be coordinated and monitored by the General Manager as the underwriter. It is said that one of the ten mistakes made during the opening phase is not having a list of job list checks.
Here are the steps that must be done at the pre-opening of the hotel:
1. Check the condition of the building as a whole
The main task is to check the condition of the building as a whole. All facilities and utilities should work properly. Good elevators, swimming pools, water pumps machines, swimming pool machines and more. Also make sure there are no leaks on each side of the building such as guest rooms, swimming pool, lobby, corridor and so forth. If you find the deficiency immediately make a report for the follow-up and make improvements.
2. Interior and Exterior Inspections
The interior of the guest room, lobby, corridor, restaurant etc. must be ensured all in good condition. Do not let any shortcomings that later can be fatal when the hotel began in the open for the first time. Many detail things must be done in the interior, all must be placed as beautiful as possible so it looks interesting. For guest rooms, make sure all the amenities are fully equipped, the tv and ac work well and there is an in-house channel for promotion of hotel facilities.
Another thing is the exterior of the hotel. This relates to the outside look of the hotel itself. Make sure all the lights, sign, park, signpost, and others are available and installed according to the standard. If you need to do traffic management simulation for vehicle parking management.
3. Employee training
To meet employment standards, all employees must be trained at their respective outlets. Before facing guests it’s good to do the simulation many times to avoid mistakes at the time the hotel has received guests. Employees must be fluent using a computerized system that is provided in each outlet.
The next thing is standard grooming and greeting. This is important for front liners. All appearances and greetings to guests must be the same. There can be no different because this is the first impression of the hotel as a whole.
All employees must be well trained, front office, housekeeping, reservation, food, and beverages should be smoothly using Property Management System. Likewise, with engineering and security, they must have standard work and safety standards, especially in emergencies.
The conclusion for Pre Opening I have to say in this article may be useful for you. For more details about preopening you can contact us here